FAQ
Questions, answered
The things people ask before they apply and after they move in. Anything else, call us or use the chat.
What do I need to qualify?
Every applicant is screened for credit, background, income, and rental history. Requirements change, so call the leasing office at (904) 839-3168 before you pay an application fee and we’ll walk you through exactly what we’re looking for. We would rather tell you up front than take $65 and turn you down.
How big are the homes?
Every home is a studio loft of about 320 square feet inside a single shipping container, with a galley kitchen, a full bath, and a separate sleeping area at the far end. It suits one person best. Tour before you apply so you can judge the space in person.
Is there an oven?
No. Homes come with a refrigerator, a microwave, and a washer and dryer. There is no oven, so plan on countertop cooking.
What does it cost to apply and move in?
The application fee is $65 per applicant. At move-in there is a $150 administrative fee and a security deposit equal to one month’s rent.
What monthly charges are there besides rent?
Water and sewer is $35 per month, the resident benefits package is $35 per month, and pest control is $5 per month. Electric and internet are set up by you, directly with the provider.
Is Ashley Lofts pet friendly?
Yes. Cats and dogs are welcome, up to two pets per home. All pets must be registered and approved before move-in through an independent screening process. There is a $25 monthly fee per pet plus a one-time non-refundable $250 pet fee.
Where do I park?
Ashley Lofts does not have a private lot. Residents use street parking near the property.
What is nearby?
Ashley Lofts is in the Cathedral District of Downtown Jacksonville. The Florida Theatre, the Museum of Contemporary Art, the Main Library, and VyStar Veterans Memorial Arena are each about half a mile away. 121 Financial Ballpark, EverBank Stadium, and Daily’s Place are within about a mile.
What lease terms are available?
Flexible terms from 12 to 36 months.
What are your business hours?
Monday through Friday, 8:30 AM to 5:00 PM.
How do I schedule a tour?
Use the chat assistant in the corner of any page (it books tours around the clock), call or text (904) 839-3168, or use the showing link on any home on the availability page.
How do I pay my rent?
Log into your online resident portal to pay rent.
How do I submit a maintenance request?
Through the resident portal: from the Home or Maintenance tab, click Request Maintenance, describe the issue in detail, upload one or more photos, give the property manager permission to enter, then click Submit Request.